Novocastrian Smash Repairs is an Australian owned company | Call Us: 02 4022 1805
Experts in Caravan Repair
Caravan Fix is an Australian owned, nationwide company that has established a reputation among insurers and competitors as market leading caravan repair specialist.
Each of our 6 locations has a local touch and familiar faces backed by sophisticated and centralised functions at our Head Office in Queensland.
This includes a call centre and state of the art customer management system ensuring we have your service and repair details available at any of our caravan repair locations.
Caravan Fix and it’s related entity Action Smart Group have worked extensively with both commercial clients and insurers providing automotive hail repair and caravan repair for over 10 years. Our longstanding experience in the repair industry, end-to-end business model, extensive footprint and transport capability has set the benchmark for what is required of the contemporary repairer. This achievement has been the result of successful strategic planning combined with a commitment to invest in experienced professionals, skilled and competent tradespeople, technology and innovative equipment.
Caravan Fix operates full service repair facilities in Melbourne, Newcastle, Coffs Harbour, Gold Coast, Sunshine Coast and Rockhampton. What sets us apart is our seamless ability to scale up and redistribute or absorb additional requirements throughout our repair network. With our Transport Fleet we can provide a national response expediting turnaround and enhancing customer experience.
Contact UsPlease contact us with general inquiries via the website or alternatively contact us on 02 4022 1805.
Please contact us if there is anything else you would like to know.
Who is Novocastrian Smash Repairs?
Novocastrian Smash Repairs (Novo Smash) have been a leader in the smash repair industry in the Newcastle since the early 1970’s. Our state of the art workshop is equipped with the latest equipment and well trained team which allows us to complete repairs in a reduced time frame.
Our paint shop is computerised to achieve high standard colour matching and environmentally friendly with the use of water borne paint system. Novo Smash are a preferred repairer with some of Australia’s largest insurers, based on our excellent repair history and customer service.
Do you guarantee your work?
We offer a 3 year guarantee as per industry standard in all our branches and lifetime guarantee by your insurer.
Other conditions may apply. Please ask our friendly staff for more information.
Do you clean my car after repairs?
Yes, we thoroughly wash and clean your vehicle, including doors, boot and bonnet openings, vacuum and wipe the interior and finally shine your tyres. Your car will be presented in pristine condition.
How long will my vehicle be off the road?
This will depend on the extent of damage and method of repair, as well as parts availability.
A quick answer is that most repairs take between 7-10 days. There are certain processes that take time and are difficult to reduce the time taken without jeopardising the finished quality. All repairs are performed with the most efficient methods. Our workflow is dynamically scheduled to allow both smaller and larger jobs to flow smoothly and efficiently through the process. Our customer service staff will provide a guide to the repair timeframe for your vehicle, and keep you informed during the process.