Novocastrian Smash Repairs is an Australian owned company | Call Us: 02 4022 1805
Novo Smash partner with some of Australia’s largest insurers. We are an Australian owned and managed company that has established a reputation among insurers and competitors as the market leading Motor body repairers.
Novo Smash have invested heavily in technology to ensure that we can meet the needs of our insurance partners, and deliver best practice to benefit vehicle owners.
We are a functional, cohesive and resourceful business which thinks laterally providing innovative repair solutions to our customers and insurance partners. We operate under core principles of reliability, integrity and technical excellence and Novo Smash has evolved our processes and procedures to produce an ‘end to end’ repair capability which enables both insurers and customers a single reference point for motor body repair management.
Contact UsPlease contact us with general inquiries via the website or alternatively contact us on 02 4022 1805.
Claim is allocated to Novo Smash
Generally, you will contact your insurer, who will contact us in order to arrange assessment of your damage.
If you are unsure, please contact your insurance provider to ascertain how the assessments will occur, or contact one of our professional team members who will be in a position to provide you with the relevant information – PH; 02 4952 7468.
Once we have completed an assessment on your vehicle, the quote and digital images will be submitted to your insurer for their review and we will provide you with a book in date for your repairs to be undertaken.
Once you drop your vehicle off for the repairs to commence, we allocate your vehicle to a technician, who undertakes the repairs to your vehicle. The scope of work required to your vehicle determines how long the duration of the repairs will generally take.
Once your repairs have been completed, your vehicle undergoes the refitting process, a Quality Assessment is carried out to ensure all required repairs have been completed, all replacement parts have been fitted and a complementary wash and vac occurs in preparation for you to collect your vehicle.
We provide you with a lifetime warranty on your repairs – as long as you own the vehicle.
Excess payments may be made by Eftpos or electronic transfer.
Please contact us if there is anything else you would like to know.
Who is Novocastrian Smash Repairs?
Novocastrian Smash Repairs (Novo Smash) have been a leader in the smash repair industry in the Newcastle since the early 1970’s. Our state of the art workshop is equipped with the latest equipment and well trained team which allows us to complete repairs in a reduced time frame.
Our paint shop is computerised to achieve high standard colour matching and environmentally friendly with the use of water borne paint system. Novo Smash are a preferred repairer with some of Australia’s largest insurers, based on our excellent repair history and customer service.
Do you guarantee your work?
We offer a 3 year guarantee as per industry standard in all our branches and lifetime guarantee by your insurer.
Other conditions may apply. Please ask our friendly staff for more information.
Do you clean my car after repairs?
Yes, we thoroughly wash and clean your vehicle, including doors, boot and bonnet openings, vacuum and wipe the interior and finally shine your tyres. Your car will be presented in pristine condition.
How long will my vehicle be off the road?
This will depend on the extent of damage and method of repair, as well as parts availability.
A quick answer is that most repairs take between 7-10 days. There are certain processes that take time and are difficult to reduce the time taken without jeopardising the finished quality. All repairs are performed with the most efficient methods. Our workflow is dynamically scheduled to allow both smaller and larger jobs to flow smoothly and efficiently through the process. Our customer service staff will provide a guide to the repair timeframe for your vehicle, and keep you informed during the process.