Novocastrian Smash Repairs is an Australian owned company | Call Us: 02 4022 1805
Watch this space for updates on our valet service
Contact UsPlease contact us with general inquiries via the website or alternatively contact us on 02 4022 1805.
How we do
what we do
The Quality Assurance Program is ap- plied from drop off to delivery and in- volves comprehensive checks and sign off throughout the process to ensure consistent, high quality outcomes.
Novo Smash Customer Support will contact you directly to arrange a convenient time for a damage estimate to be completed.
Once we have estimated your cars damage the quote and images are prepared and forwarded to your insurer for an assessment to take place
Once your insurer has assessed and authorised your claim, Novo Smash Claims Management will be in contact with you to explain the next steps in the process and arrange a booking date for your repairs.
Once your repairs have been completed your car undergoes an extensive interior and exterior Quality Assurance Inspection and Detail.
Please contact us if there is anything else you would like to know.
Who is Novocastrian Smash Repairs?
Novocastrian Smash Repairs (Novo Smash) have been a leader in the smash repair industry in the Newcastle since the early 1970’s. Our state of the art workshop is equipped with the latest equipment and well trained team which allows us to complete repairs in a reduced time frame.
Our paint shop is computerised to achieve high standard colour matching and environmentally friendly with the use of water borne paint system. Novo Smash are a preferred repairer with some of Australia’s largest insurers, based on our excellent repair history and customer service.
Do you guarantee your work?
We offer a 3 year guarantee as per industry standard in all our branches and lifetime guarantee by your insurer.
Other conditions may apply. Please ask our friendly staff for more information.
Do you clean my car after repairs?
Yes, we thoroughly wash and clean your vehicle, including doors, boot and bonnet openings, vacuum and wipe the interior and finally shine your tyres. Your car will be presented in pristine condition.
How long will my vehicle be off the road?
This will depend on the extent of damage and method of repair, as well as parts availability.
A quick answer is that most repairs take between 7-10 days. There are certain processes that take time and are difficult to reduce the time taken without jeopardising the finished quality. All repairs are performed with the most efficient methods. Our workflow is dynamically scheduled to allow both smaller and larger jobs to flow smoothly and efficiently through the process. Our customer service staff will provide a guide to the repair timeframe for your vehicle, and keep you informed during the process.